Everything you need to get more reviews — without chasing anyone

Add a customer and Pardale sends the request. Send it straight away, or set a delay — an hour later, a day, a week. Whatever suits your work.

It goes out under your business name, with your logo and colours, replying to your email address. Your customer sees you, not us.

Email and SMS are both included on every plan, for the customers who never open email. Use one or both. Higher plans include a larger monthly SMS allowance.

There's an email-first option too, so you only text the people who didn't respond to the email.

Most people mean to leave a review and forget. One polite reminder recovers a lot of them.

A reminder goes out after seven days and a final one after fourteen. If the customer has already left a review it stops — it checks your Google listing first, so nobody gets chased for something they've already done.

Two reminders, then it stops. It will never nag your customers.

Put a code on the invoice, the van, the counter or the receipt. The customer scans it and lands straight on your review page. Good for walk-in trade where you never captured an email address.

Every code is tracked, so you can see which one is actually working.

Some jobs end badly. Tag that customer as do-not-ask and Pardale will never contact them — not the first request, not the reminders.

A small feature that stops you soliciting a public review from the one person you'd rather not hear from.

Connect your Google listing once. New reviews appear in Pardale automatically, about every 10 minutes.

Every review in one place — the rating, the date, what they said, and whether you've replied yet.

Replying matters. Google notices, and so does the next person reading. But writing twenty replies that don't all sound identical is a job nobody wants.

Pardale drafts a reply for each review in your voice. You read it, change anything you like, and post it.

Nothing is ever posted without you approving it.

A review of three stars or below emails you straight away. Getting to an unhappy customer within the hour is often the difference between a bad review and a corrected one.

Monday morning, a short email: requests sent, new reviews, how many were clicked, and anything needing attention. If nothing happened that week, it doesn't send.

Drop your best reviews straight onto your website. Copy one line of code, paste it into your site, and it updates itself as new reviews come in.

Turn a good review into a social post and schedule it, without opening a design app.

How many requests you sent, how many were clicked, and your rating over time.

The one that matters most is your click rate — the share of requests where the customer tapped your review link. Pardale shows it plainly.

What people keep mentioning — punctuality, price, the quality of the finish. Patterns you can act on, not just a star count.

Two shops, three vans, four branches — each with its own reviews and its own numbers, on one dashboard. Up to 3 locations on Pro, up to 10 on Max.

Add your staff. Let the office manager send requests without handing over the billing login. Up to 2 people on Core, 10 on Pro, and no limit on Max.

Ask for the review when the invoice is paid — the strongest signal you have that the work went well and the customer is happy with it.

Australian and NZ mobile formats. Your timezone, so nothing goes out at 3am. Australian spelling. Support in your hours.