Privacy Policy

Last updated: 22 August 2026

1. Introduction

Pardale (operated by Pardale Pty Ltd) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information.

2. Information We Collect

We collect and maintain the following types of information:

  • Account Information: Your name, email address, business name, business address, and phone number
  • Customer Data: Names, email addresses, and phone numbers of your customers (which you provide to us)
  • Usage Data: Pages visited, features used, login times, and interaction patterns with the Pardale platform
  • Payment Information: Payment method details processed securely by Stripe (we do not store credit card details)
  • Communications: Support emails, feedback, and customer service inquiries

3. How We Use Your Information

We use the information we collect for the following purposes:

  • • To provide and maintain the Pardale service
  • • To send review requests to your customers on your behalf
  • • To process payments and manage your subscription
  • • To send product updates, service announcements, and support communications
  • • To improve and optimize the Pardale platform
  • • To comply with legal obligations and regulatory requirements

4. How We Share Your Information

We do not sell your personal information to third parties. We only share your information with:

  • Service Providers: Stripe (payment processing), Twilio (SMS delivery), Google (Google My Business integration), and Base44 (cloud infrastructure)
  • Legal Requirements: When required by Australian law, court order, or government authority

These service providers are contractually obligated to use your information only as necessary to provide services to us.

5. Your Customers' Data

When you provide your customers' data to Pardale, you act as the data controller under the Australian Privacy Act. You confirm that:

  • • You have a lawful basis (such as consent) to share this data with us
  • • Your customers are aware their information may be used to send review requests
  • • You comply with all applicable privacy laws when collecting this information

Pardale processes your customers' data only on your instruction and solely to provide the service you have requested.

6. Data Retention

  • Account Data: Retained for the duration of your subscription plus 90 days after cancellation
  • Customer Data: Retained as long as your account is active; deleted upon request or account closure
  • Compliance Logs: Retained for 7 years as required by Australian legal and regulatory obligations

7. Security

We implement comprehensive security measures to protect your personal information:

  • • All data is encrypted in transit using TLS (Transport Layer Security)
  • • Data is encrypted at rest using industry-standard encryption
  • • Access controls and role-based permissions limit data access
  • • Audit logging tracks all access to sensitive data
  • • Regular security reviews and penetration testing are conducted

8. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act, you have the following rights:

  • Right to Access: You may request access to the personal information we hold about you
  • Right to Correction: You may request correction of inaccurate or incomplete personal information
  • Right to Deletion: You may request deletion of your personal information where not required for legal purposes
  • Right to Privacy Complaint: You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at privacy@pardale.com

9. Cookies

We use cookies to enhance your experience with Pardale:

  • Essential Cookies: Required for authentication and session management
  • Analytics Cookies: Used to understand how you interact with the platform and improve our service (you can disable these in your browser settings)

10. Contact & Complaints

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: privacy@pardale.com

We will respond to your inquiry within 30 days as required by the Privacy Act.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)